Cloud Phone System Service.
A cloud phone system, also known as a cloud-based phone system or virtual phone system, is a phone system that is hosted in the cloud rather than on-premises. This means that the system’s hardware and software are managed and maintained externally via an internet connection. A main component of a cloud phone system is a PBX (Private Branch Exchange), a private telephone switching system used by organizations to manage incoming and outgoing calls.
The conXhub phone system uses state-of-the-art technology to deliver best of breed services, functions and features, whatever size of business you are.
Features
OMNI Features
“OMNI” typically refers to an omnichannel function, where customers can interact with a company through multiple channels, such as phone, email, chat, social media, and SMS.
Multi-channel routing
The ability to route incoming interactions (such as calls, emails, and chats) to the appropriate agent, regardless of the channel used by the customer.
Interaction history
The ability for agents to view a customer’s interaction history across all channels, to provide personalized and efficient service.
Automated email responses
The ability to automatically respond to common customer inquiries via email, such as password resets or order confirmations.
Customer analytics
The ability to analyze customer data across all channels to provide insights into customer behavior and preferences, and to enable personalized service.
Unified agent desktop
A single interface that allows agents to view and manage interactions from multiple channels.
Social media monitoring
The ability to monitor and respond to customer inquiries and feedback on social media platforms such as Facebook and Twitter.
Voice-to-text transcription
The ability to transcribe voicemails and phone interactions into text, to allow for easier management and analysis of customer interactions.
Choose Your Plan
Bronze
£15.00/ pm*
Unlimited Inbound/Outbound Calls
Standard PBX features
Inclusive IM/SMS
Silver
£18.00/ pm*
Everything in Bronze
Pro PBX features
Greetings & Groups
Gold
£23.00/ pm*
Everything in Silver
Extended set of PBX features
activeQ, Widget, Recording,
Reports
FAQ’S
What is a cloud phone system?
A cloud phone system is a phone service that is hosted on the internet, allowing users to make and receive calls from anywhere with an internet connection.
What are the benefits of a cloud phone system?
A cloud phone system offers several benefits, including increased flexibility, scalability, and cost savings. It allows businesses to easily add or remove phone lines and users as needed, and to access advanced features like voicemail-to-email, call routing, and virtual assistants.
How does a cloud phone system work?
A cloud phone system works by hosting the phone service in the cloud, meaning the physical hardware is located off-site.
What internet speed do I need for a cloud phone system?
Whilst other services will require you to have a fast internet connection, conXhub is Mobile First technology, with no requirement for a separate internet connection, as calls through conXhub will piggyback over the mobile cellular network.
How does conXhub's cloud phone system work?
conXhub’s cloud phone system is a fully hosted, cloud-based PBX phone system that provides advanced features such as call routing, auto-attendants, voicemail, and more. It can be accessed and managed through an intuitive online portal or mobile app.
Can I keep my existing phone numbers with conXhub's cloud phone system?
Yes, you can easily port your existing phone numbers to conXhub’s cloud phone system. This ensures continuity of service and avoids any disruptions to your business operations.
How many users can I have on conXhub's cloud phone system?
conXhub’s cloud phone system can support any number of users, from small businesses to large enterprises.
What kind of call quality can I expect from conXhub's cloud phone system?
conXhub’s cloud phone system delivers high-quality, HD voice calls that are crystal clear and free from any distortion or interference.
How secure is conXhub's cloud phone system?
conXhub’s cloud phone system is built on a secure, enterprise-grade platform that uses advanced encryption and other security measures to protect your communications and data.
What kind of support is available for conXhub's cloud phone system?
conXhub provides 24/7 customer support for its cloud phone system, with knowledgeable and friendly representatives available to assist with any questions or issues.
How much does conXhub's cloud phone system cost?
conXhub’s cloud phone system is priced affordably, with flexible plans to suit businesses of all sizes and budgets. Pricing varies based on the number of users and specific features required.
How easy is it to set up and use conXhub's cloud phone system?
conXhub’s cloud phone system is designed to be easy to set up and use, with an intuitive online portal and mobile app. You can quickly customize the system to suit your specific needs, and easily manage it from anywhere, at any time.